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The Office of Career Services
Library Building, Room 429 & 430
222-05 56th Avenue
Bayside, NY 11364
Phone: (718) 631-6297

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Occupation Info


Customer Service Representative

Overview: They investigate and resolve customer complaints about merchandise, service, billing, or credit rating. They may work for banks, department stores, utility companies, and other large organizations selling products and services to the public. Sometimes, they are called Adjustment Clerks.
Duties:
Degree(s): A.A. Liberal Arts and Sciences 
A.S. Liberal Arts and Sciences (Mathematics and Science) 
Job Outlook: Employment of customer service representatives is expected to grow faster than average through 2018 spurred by companies’ emphasis on customer relationships. Good prospects are in the finance and insurance industry as well as for Internet companies that provide customer service by telephone. Bilingual applicants will have an advantage.
Growth: Growth
Green: Green Career
Education Level: The typical training required for this career is generally a High School Degree or GED Certificate.
Additional Training/Education: To work as a Customer Service Rep., you should have at least a high school education. You should possess basic skills in English, Math, Computers, and have good Communication and Interpersonal skills. High schools, adult education, and community colleges offer courses in word processing and computers that are helpful in getting a job. Many companies provide on-the-job training.
Advancement Info: Advancement opportunities are better in larger offices or utility companies than in small offices. Adjustment Clerks can be promoted based on experience and skill. They can become administrative assistants, office managers, or records managers. Additional education is necessary to advance to professional positions. College courses in accounting, mathematics, English, and computer programming can lead to more employment opportunities within this field.
Recommended Skills:
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
Recommended Values:
  • Having a routine job where the duties are very predictable and not likely to change over a long period of time.
  • Doing something where you can physically see the results of your work.
 

* National data collected by the Department of Labor between 2008-2012.
* For New York salary data information please click here
* For New York green job information please click here.

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.