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The Office of Career Services
Library Building, Room 429 & 430
222-05 56th Avenue
Bayside, NY 11364
Phone: (718) 631-6297

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Occupation Info


Office Supervisor

Overview: Supervise and coordinate activities of workers involved in providing administrative support.
Duties: Resolve customer complaints or answer customers' questions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Train or instruct employees in job duties or company policies or arrange for training to be provided. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Recruit, interview, and select employees. Interpret and communicate work procedures and company policies to staff.
Degree(s): A.A. Liberal Arts and Sciences 
A.S. Liberal Arts and Sciences (Mathematics and Science) 
A.A.S. Management: Marketing Concentration 
A.S. Business Administration (Accounting and Marketing) 
Job Outlook: Employment in this field is projected to grow 5% to 8% percent from 2014 to 2024, which matches the average growth rate for all occupations.
Growth: Growth
Education Level: Training for this occupation generally requires an Associate Degree from a 2 year or community college.
Recommended Skills:
  • Weighing out the options in a situation or a problem and logically choosing the best course of action.
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Assigning duties to others, motivating them, and evaluating their performance.
  • Allocating and budgeting your time for different tasks so that things get done when needed.
  • The ability to understand complex written paragraphs, instructions, or reports.
  • Using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Being aware of the reactions of others, and understanding why they react the way they do.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
  • Teaching others how to do something.
Recommended Values:
 

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information please click here.
* For New York salary data information please click here
* For New York green job information please click here.

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.