CareerTraQ

Prospective Student?
Apply here
Current Student?
Register here
 

The Office of Career Services
Library Building, Room 429 & 430
222-05 56th Avenue
Bayside, NY 11364
Phone: (718) 631-6297

Search other Careers:

Search by Career
 

Occupation Info


Customer Service Supervisor

Overview: Supervise and coordinate activities of workers involved in providing customer service.
Duties:
Degree(s): A.A.S. Management: Marketing Concentration 
A.A.S. Management: Real Estate-Insurance Concentration 
A.S. Business Administration (Accounting and Marketing) 
Job Outlook: Employment of customer service supervisors is expected to grow faster than average through 2018 spurred by companies’ emphasis on customer relationships. Good prospects are in the finance and insurance industry as well as for Internet companies that provide customer service by telephone. Bilingual applicants will have an advantage.
Education Level: Training for this occupation generally requires an Associate Degree from a 2 year or community college.
Recommended Skills:
  • Weighing out the options in a situation or a problem and logically choosing the best course of action.
  • Actively looking for ways to help people.
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Assigning duties to others, motivating them, and evaluating their performance.
  • Allocating and budgeting your time for different tasks so that things get done when needed.
  • Ability to identify a problem, review related information, develop and evaluate options, and implement a solution.
  • Using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
Recommended Values:
 

* National data collected by the Department of Labor between 2008-2012.
* For New York salary data information please click here
* For New York green job information please click here.

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.