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The Office of Career Services
Library Building, Room 429 & 430
222-05 56th Avenue
Bayside, NY 11364
Phone: (718) 631-6297

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Occupation Info


Administrative Service Manager

Overview: They plan, direct, or coordinate supportive services of an organization, such as record keeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations. These workers are employed in virtually every sector of the economy, working in positions as varied as teller supervisor, customer services manager, or shipping and receiving supervisor.
Duties: Although specific functions of office and administrative support supervisors and managers vary significantly, they share many common duties. For example, supervisors perform administrative tasks to ensure that their staffs can work efficiently. Equipment and machinery used in their departments must be in good working order. If the computer system goes down or a fax machine malfunctions, the supervisors must try to correct the problem or alert repair personnel. They also request new equipment or supplies for their department when necessary.

Planning the work and supervising the staff are key functions of this job.

Administrative Service supervisors and managers usually interview and evaluate prospective employees. When new workers arrive on the job, supervisors greet them and provide orientation to acquaint them with their organization and its operating routines.

Degree(s): A.A. Liberal Arts and Sciences 
A.S. Liberal Arts and Sciences (Mathematics and Science) 
A.A.S. Management: Marketing Concentration 
A.A.S. Management: Real Estate-Insurance Concentration 
A.S. Business Administration (Accounting and Marketing) 
Job Outlook: Employment of administrative service managers is expected to grow as fast as average through 2018. Best opportunities will go to facility managers, management services and management consulting, contract administrations, information technology, data and personal security, records management, wellness and energy conservation.
Salary Range (National Average): $32,000 to $39,000
Education Level: Training for this occupation generally requires an Associate Degree from a 2 year or community college.
Additional Training/Education: Most firms fill these positions by promoting office or administrative support workers from within their organizations. Some positions are filled with people from outside the organization. These positions may serve as entry-level training for potential higher level managers. New college graduates may rotate through departments of an organization at this level to learn the work of the organization.
Recommended Skills:
  • Writing computer programs to perform specific information handling operations.
  • Actively looking for ways to help people.
  • Inspecting and testing products or services to assure they meet the desired specifications.
  • Teaching others how to do something.
Recommended Values:
  • Being involved in helping other people in a direct way either individually or in a small group.
  • Having the ability to work with equipment or material things.
  • Having a routine job where the duties are very predictable and not likely to change over a long period of time.
 

* National data collected by the Department of Labor between 2008-2012.
* For New York salary data information please click here
* For New York green job information please click here.

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.