The Office of Career Services
Library Building, Room 429 & 430
222-05 56th Avenue
Bayside, NY 11364
Phone: (718) 631-6297
|Overview:||Dispatchers manage shipping services for customers who must deliver merchandise by air, rail and trucks. They negotiate prices, packing and schedules and write up the contracts. They help customers decide upon the most economical means based on target dates and merchandise fragility.|
|Duties:||They sell and approve freight services for industrial and commercial firms and passenger-travel services for travel agents, schools, professional associations and sports teams.
Confer with prospective customers to explain advantages of using their company's facilities. Quote tariffs, rates and schedules and describe available routes, load methods and limits, etc.
They call upon customer groups such as travel groups and social clubs to stimulate interest in travel on the routes covered by the shipping company. They distribute promotional materials.
They negotiate contracts with customers and advise customers on methods used by the company to crate, pack, load and handle freight. They quote insurance terms to cover damage.
|Degree(s):||A.A.S. Management: Marketing Concentration
A.S. Business Administration (Accounting and Marketing)
|Job Outlook:||Employment of transportation supervisors is expected to increase faster than average through 2018.|
|Salary Range (National Average):||$30,000 to $40,000|
|Education Level:||Training for this occupation generally requires an Associate Degree from a 2 year or community college.|
|Additional Training/Education:||An associate degree or a bachelor's in business administration or management is the usual training for this occupation. Courses in operations research, statistics and especially computer applications are essential. A master's degree is sometimes required for traffic managers employed in major freight shipping and passenger travel companies.|
Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.