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The Office of Career Services
Library Building, Room 429 & 430
222-05 56th Avenue
Bayside, NY 11364
Phone: (718) 631-6297

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Occupation Info

Business Service Specialist

Overview: Business service specialists assist customers with procedures for using financial services of organizations such as banks, credit unions, savings and loan associations. They explain financial products and services to customers and help them with the required business procedures.
Duties: They handle a wide range of financial transactions for customers needing help to open new banking or investment accounts, loans, processing deposits and withdrawals.

They explain to the customer the many financial products and services available such as money market accounts, certificates of deposit, mortgage plans, international monetary transactions,etc.

Depending upon the customer's needs, they may either help them directly by enrolling them into a new financial service or they may refer them to a specialist or a manager to get help.

They use interactive computer software programs to enter and process customer information into the organization's computer databases. They generate personal computer reports for customers.

Degree(s): A.A. Liberal Arts and Sciences 
A.S. Liberal Arts and Sciences (Mathematics and Science) 
A.A.S. Accounting 
A.A.S. Management: Marketing Concentration 
A.S. Business Administration (Accounting and Marketing) 
Job Outlook: Employment of business service specialists is expected to grow as fast as average through 2018. Best opportunities will go to facility managers, management services and management consulting, contract administration, information technology, data and personal security, records management, wellness and energy conservation.
Starting Salary: Many customer service representatives continue their training for higher paying administrative positions.
Salary Range (National Average): $25,000 to $30,000
Education Level: Training for this occupation generally requires a High School Degree, plus additional coursework in a vocational or technical school. In some cases, employers may require an Associate Degree.
Additional Training/Education: Technical and business training institutes offer six to nine month training programs for this occupation and related occupations in customer services. The program leads to a diploma or certificate and offers courses including banking and finance, accounting computer applications, business management, financial planning and organizational behavior. Employers often give one week of classroom training followed by on-the-job training.
Recommended Skills:
  • Weighing out the options in a situation or a problem and logically choosing the best course of action.
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Actively looking for ways to help people.
  • Using mathematics and/or statistics to solve problems.
  • Determining how much money is required to get a job done, allocating those monies, and then accounting for all expenditures.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
  • Using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • The ability to understand complex written paragraphs, instructions, or reports.
  • Composing and communicating your ideas in written form.
Recommended Values:
  • Having a routine job where the duties are very predictable and not likely to change over a long period of time.

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information please click here.
* For New York salary data information please click here
* For New York green job information please click here.

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.